Lloyds Bank PLC

Financial Ombudsman decision DRN7453988 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that they received very poor service from Lloyds Bank PLC (Lloyds) about their re-mortgage including a further advanceMortgage administration

Lloyds has acknowledged the poor service it provided to Mr and Mrs G when arranging their financeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7453988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.