Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN7450048 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6redress stated in the decision
Thu Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
incorrect advice when they asked how to remove Mr G from an account with an overdraftProduct mis-sold
The bank has apologised that because of its mistake, Miss I made many phone calls and applications for three months before she was given the correct informationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7450048.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.