Next Retail Limited
Financial Ombudsman decision DRN7449749 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr S complains a catalogue shopping account was opened fraudulently in his name with Next Retail Limited.APP scam refund refused
Mr S is unhappy that he didn’t receive a call back from Next’s fraud department and he says he had to call them three times before successfully getting through to an advisor.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7449749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.