Santander UK Plc
Financial Ombudsman decision DRN7449184 Upheld
Upheldoutcome, as published by the Ombudsman
£1,367redress stated in the decision
Mon Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr S complains that Santander UK Plc wouldn’t let him add his partner to his mortgage and port the mortgage product to a new property.Mortgage administration
I think this is one of those cases. ... I don’t agree with Santander that there was no decline. There clearly was. ... I’m therefore satisfied that, in the particular circumstances of this case, it didn’t treat Mr S fairly.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7449184.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.