Santander UK Plc
Financial Ombudsman decision DRN7441941 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr N complains that Santander UK Plc has charged him unfair overdraft charges and interest.Charges and fees
There is no question here that Santander should have raised a complaint when Mr N called it in March 2019.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7441941.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.