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NRAM Limited
Financial Ombudsman decision DRN7440348 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
The unsecured loan didn’t comply with the requirements of the CCA because they didn’t receive annual statements.Charges and fees
The unsecured loan shouldn’t have been charged at the same interest rate as their mortgageInterest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7440348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.