Mobile Money Limited

Financial Ombudsman decision DRN7439895 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

persistently contacted him about arrears on his log book loan when he was not in arrearsTreatment in financial difficulty

Mobile Money said it would charge him if he settled his loan earlyCharges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7439895.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.