Moneybarn Limited
Financial Ombudsman decision DRN7428288 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr T complains about the mishandling of a conditional sale agreement he had with Moneybarn Limited to buy a car. He’s unhappy that a default notice was issued.Treatment in financial difficulty
I appreciate that when Mr T made contact with this service in September he thought the issue of the repayments was still being investigated. And I accept that this service wasn’t as clear as it could’ve been about what was happening with that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7428288.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.