Santander UK Plc
Financial Ombudsman decision DRN7425205 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
misguided and misled them about its mortgage productsProduct mis-sold
Santander’s agreed that it gave Mr G the wrong information on a number of occasions during his mortgage application.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7425205.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.