Barclays Bank Plc
Financial Ombudsman decision DRN7424247 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Sun Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr I complains that Barclays Bank PLC passed his loan account to a debt collections agency and hasn’t met what was agreed through a previous complaint he’d made.Treatment in financial difficulty
Barclays apologised that Mr I had been given the wrong information that he should speak to the collections department when his loan account had already been passed to the debt collections agency.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7424247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.