PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN7419454 Upheld

Upheldoutcome, as published by the Ombudsman

£3,300redress stated in the decision

Mon Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I think they gave the impression the buyer had made the payment. They read: ‘You've received new funds! This email confirms that you have received a payment for 3,300.00 GBP from X…. Payment sent to (Ms H’s email address)’Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7419454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.