TSB Bank plc

Financial Ombudsman decision DRN7417682 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,146redress stated in the decision

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

Mrs W complains that TSB Bank plc (previously Lloyds TSB Bank plc) has allowed her daughter to make payments and transfers from her account, to increase her overdraft limit and to take out a loan without her authority.Unauthorised transaction

TSB accepts that it did not properly consider whether the loan was affordable for Mrs W.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7417682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.