PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN7417567 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

will not reimburse them for money which they lost to fraudstersAPP scam refund refused

the service offered by PayPal could have been betterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7417567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.