Nationwide Building Society

Financial Ombudsman decision DRN7417519 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund any late payment, missed payment and over limit fees incurred on the credit card account up to the point of settlementCharges and fees

I consider that there was maladministration by Nationwide in the way it dealt with Mr T’s overall credit facilities.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7417519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.