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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN7414408 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

If Mr L and Mrs M are experiencing financial difficulty, Britannia is obliged to treat them fairly.Treatment in financial difficulty

insisted that they go through an advised sales process, which includes an affordability check, before it will give them a new interest rate product.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7414408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.