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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN7412916 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund the arrears fees charged in December 2012 and January 2013Charges and fees

amend Mr and Mrs L’s credit file to reflect full payment of the arrears in December 2012Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7412916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.