HSBC Bank plc

Financial Ombudsman decision DRN7407223 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Bereavement and power of attorney

In the Ombudsman’s words

HSBC froze her mother’s bank account while the POA was being put in placeFunds blocked or frozen

because her daughter is registered as Power of Attorney (“POA”)Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7407223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.