Barclays Bank Plc
Financial Ombudsman decision DRN7384552 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Miss D doesn’t agree. She’s not happy the bank paid £100 into her account without telling her.Complaint handling
Barclays gave Miss D wrong information about adding a beneficiary to her account. And that its customer service was poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7384552.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.