Nationwide Building Society

Financial Ombudsman decision DRN7384209 Upheld

Upheldoutcome, as published by the Ombudsman

£395redress stated in the decision

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Miss S says she was left with little alternative but to ask for all her accounts to be frozen until she returned to the UKFunds blocked or frozen

Miss S complains that Nationwide Building Society has failed to keep her accounts safe from fraudIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7384209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.