Barclays Bank Plc
Financial Ombudsman decision DRN7382993 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr B complains that Barclays Bank PLC has been unable to process a direct debit to a company.Payment delayed or failed
I don’t think Barclays has dealt with Mr B’s complaint as it should. I can see that it didn’t tell Mr B that it couldn’t sort the problem out over the phone which meant Mr B had to attend a branch.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7382993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.