NRAM Limited

Financial Ombudsman decision DRN7375873 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms G complains that NRAM Limited hasn’t treated her fairly during a period of financial difficulty.Treatment in financial difficulty

Ms G thinks the arrears management charges NRAM has applied are unfair.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7375873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.