HSBC Bank plc

Financial Ombudsman decision DRN7375377 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs and Mr K complain that HSBC Bank Plc (HSBC) failed to set up their mortgage correctly and failed to put in place buildings and contents insuranceMortgage administration

I find that it was reasonable for Mrs and Mr K to assume that buildings insurance had been put in place by HSBC.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7375377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.