Vanquis Bank Limited

Financial Ombudsman decision DRN7373235 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

The first is that the bank charges have been unfairly applied.Charges and fees

Miss O complains about a packaged bank account called “Advantage Gold” that was sold to her by National Westminster Bank Plc (NatWest) in 2002.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7373235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.