Bank of Scotland Plc

Financial Ombudsman decision DRN7364921 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs F complains on behalf of the estate of her mother, the late Mrs W. She says Bank of Scotland plc (trading as Halifax) allowed her mother to be defrauded.APP scam refund refused

Halifax accepts there was a delay responding to Mrs F’s concerns. So it offered £300 to reflect the inconvenience that caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7364921.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.