TSB Bank plc

Financial Ombudsman decision DRN7353544 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

TSB Bank plc didn’t follow its own procedures in deciding whether to accept a qualified certificate of title (COT).Mortgage administration

TSB has acknowledged that it should have communicated its decision to Mr F at an earlier stageComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7353544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.