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Bank of Scotland Plc
Financial Ombudsman decision DRN7340601 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Lloyds accepts that it has provided incorrect information to Mrs C and it has apologised for doing so and has paid her £75 compensation. However, it says that the marker has been correctly placed on its internal records relating to Mrs C because she defaulted on a card in 1999. It says that the marker does not relate to her insurance complaint as it has removed that adverse information from her credit file as it had agreed to do.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7340601.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.