Erudio Student Loans Limited

Financial Ombudsman decision DRN7335858 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove any adverse information it may have registered on Mrs O’s credit file during January 2014 to January 2015Credit file reporting

Erudio does not dispute that it failed to provide Mrs O with the customer services she should have expected and gave her inconsistent information about the arrears balance.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7335858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.