Firms › BMW Financial Services(GB) Limited ›

BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN7329023 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs L complains that BMW Financial Services(GB) Limited (the business) has treated her badly. She complains it wrongly issued her with default notices and late payment letters and terminated her hire purchase agreement (HPA).Charges and fees

Mrs L says that her HPA was terminated even though the business had not proved she was in breach of the agreement. She says her credit file has been adversely affected by the business’ actions due to late payment markers and a default being recorded.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7329023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.