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American Express Services Europe Limited

Financial Ombudsman decision DRN7323532 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr W complains about the service that he received from American Express Services Europe Limited in connection with four chargebacks that he made for some flights.Card dispute or chargeback

American Express accepts that there have been customer service failings in its dealings with Mr W’s chargeback claims.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7323532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.