Barclays Bank Plc
Financial Ombudsman decision DRN7322398 Not upheld
Not upheldoutcome, as published by the Ombudsman
£36,000redress stated in the decision
Mon Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays accepts it gave Mr H incorrect information when it told him the cheques could be stopped on 20 and 21 December 2016.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7322398.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.