Bank of Scotland Plc

Financial Ombudsman decision DRN7316998 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

problems with a payment being made from an account they have with another bank (Bank 2) to their BoS account. In summary, the money didn’t arrive as expected – and it took some time to return it to Mr and Mrs G.Payment delayed or failed

compensation for the trouble both the original problem and the poor complaint handling has caused them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7316998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.