Lloyds Bank PLC

Financial Ombudsman decision DRN7304706 Upheld

Upheldoutcome, as published by the Ombudsman

£84redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

We expect lenders to fulfil certain obligations when dealing with customers in financial difficulty.Treatment in financial difficulty

Mrs R complains Lloyds Bank PLC (formerly Lloyds TSB) continued to apply late payment fees and interest on her credit card account despite being in a debt management plan.Charges and fees

Mrs R complains Lloyds Bank PLC (formerly Lloyds TSB) continued to apply late payment fees and interest on her credit card account despite being in a debt management plan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7304706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.