HSBC Bank plc

Financial Ombudsman decision DRN7298900 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr F complains that HSBC Bank Plc trading as first direct (“first direct”) closed his bank account unfairly.Account closed or refused

He explained that he had lost his job and had received some difficult personal news.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7298900.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.