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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN7292982 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mrs K complains that The Royal Bank of Scotland Plc (RBS) cancelled her current account card, leaving her without access to her money.Funds blocked or frozen

There is no dispute that RBS made a mistake cancelling Mrs K’s card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7292982.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.