Firms › Post Office Limited ›

Post Office Limited

Financial Ombudsman decision DRN7289902 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mrs N says she didn’t check her account or make any further payments for several months as she thought the balance had been cleared. In the meantime, Post Office Money added further interest and late payment fees and sent letters to Mrs N telling her about the arrears.Charges and fees

Mrs N complains that the Bank of Ireland (UK) plc trading as Post Office Money made adverse entries on her credit file following missed payments to her credit card account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7289902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.