Barclays Bank Plc
Financial Ombudsman decision DRN7289228 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Mr K complains that, even though he asked them not to, Barclays Bank PLC sent statements to his old address.Data and privacy
I can see that Ms D has provided considerable support to Mr K but I’m not able to consider her expenses or the impact on her when making my decision. I can only consider how Barclays’ actions affected Mr K, as he is the bank’s customer as far as this complaint is concerned.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7289228.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.