NewDay Ltd

Financial Ombudsman decision DRN7287284 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

I consider NewDay has applied the late fees, returned item charges and interest in accordance with the account terms and there are no grounds for me to ask them to be refunded.Charges and fees

Mr H has also said that NewDay failed to deal with his complaint about charges properly and I appreciate his strength of feeling about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7287284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.