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American Express Services Europe Limited
Financial Ombudsman decision DRN7284577 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr Y has complained American Express Services Europe Limited blocked his card when he was planning to use it for some purchases.Funds blocked or frozen
He’s also concerned at how American Express then managed his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7284577.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.