123 Debt Solutions Ltd

Financial Ombudsman decision DRN7271164 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

123 Debt Solutions should repay management fees to Miss R along with 8% simple interest from the time she was debited in 2012 to 2014.Charges and fees

Miss R has complained 123 Debt Solutions Ltd won’t refund fees for a debt management plan taken from her account from 2012 to 2014. She never agreed to set up this plan.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7271164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.