Barclays Bank UK PLC

Financial Ombudsman decision DRN7259493 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr A complains that Barclays Bank UK PLC has failed to treat him fairly in relation to the terms and conditions applied to his mortgage account and the related mortgage current account (MCA).Mortgage administration

Mr A complained to Barclays. It apologised for not telling Mr A that his reserve limit might be subject to an auto-refresh, however confirmed that even if he’d made his normal mortgage payments for those three months then the refresh would still have happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7259493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.