Bank of Scotland Plc

Financial Ombudsman decision DRN7257518 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

Mr A complains that Bank of Scotland plc (trading as Halifax) did not tell him that the interest rate on his savings account would drop after the first twelve months.Interest and rates

I am also satisfied that Halifax did not send a statement to Mr A on 17 September 2011.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7257518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.