Santander UK Plc
Financial Ombudsman decision DRN7256835 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Miss D has supplied me with a copy of her credit report which shows some late payment s to Santander from June 2012. I find that, to the extent that these resulted from Santander’s error, they are an unfair reflection on her credit status and ought to be removed.Credit file reporting
Miss D complains that Santander UK Plc transferred direct debit and standing order mandates to her new Santander account without her permission and, as she did not have sufficient money in this account, those payments were not honoured.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7256835.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.