Santander UK Plc
Financial Ombudsman decision DRN7247325 Upheld
Upheldoutcome, as published by the Ombudsman
£80redress stated in the decision
Wed Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
applied interest and charges to his account whilst he was disputing the balanceCharges and fees
Santander has also offered to amend Mr R’s credit file accordinglyCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7247325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.