HSBC UK Bank Plc
Financial Ombudsman decision DRN7245636 Not upheld
Not upheldoutcome, as published by the Ombudsman
£542redress stated in the decision
Sat May 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
I can see Mr K feels this is unfair but it is in line with the information provided by HSBC before Mr K completed the transfer requests. For that reason I can’t agree the charges are unfair.Charges and fees
HSBC took almost three weeks to let Mr K know what had happened.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7245636.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.