PSA Finance UK Limited

Financial Ombudsman decision DRN7241533 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Sat Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs Y complains about charges that PSA Finance UK Limited applied when her hire purchase agreement for a car came to an end.Charges and fees

Mrs Y has told us her financial situation was precarious, she had worries at home, so I think she was in a vulnerable situation.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7241533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.