Lloyds Bank PLC

Financial Ombudsman decision DRN7240033 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

unfairly charging them a fee when their pension payment doesn’t credit their Club Lloyds accountCharges and fees

Lloyds told them it could put a ‘fix’ on their account to identify the problem. But they’ve since discovered this isn’t actually the case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7240033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.