FCE Bank Plc

Financial Ombudsman decision DRN7232033 Upheld

Upheldoutcome, as published by the Ombudsman

£419redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

arrange for the default to be removed from Mr M’s credit fileCredit file reporting

Ford Credit hadn’t helped his difficult personal situationSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7232033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.