Santander UK Plc
Financial Ombudsman decision DRN7228549 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Santander was legally required to close the original Tessa account when it matured after five years.Account closed or refused
Santander sent Ms B a cheque for £145 in recognition of its poor service and for having misinformed her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7228549.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.