Bank of Scotland Plc

Financial Ombudsman decision DRN7225962 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

She found that the interest rate had fallen to 0.10 per cent per annum by March 2009.Interest and rates

Mrs O complains that Bank of Scotland plc (trading as Halifax) has not administered her ISA account properly and that she has not received any regular correspondence about it.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7225962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.