Barclays Bank Plc
Financial Ombudsman decision DRN7221113 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Mr M says Ms N attended a Barclays branch, and was given confidential information about H’s bank account which she was not entitled to receiveIdentity checks and access
a Barclays Bank PLC staff member was able to obtain confidential account information about a company he was a shareholder ofData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7221113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.